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Refund and Returns Policy

Return Policy - Parchware

Return Policy

Last Updated: May 23, 2023

1. Returns

At Parchware, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it within 14 days from the date of purchase, subject to the conditions outlined in this policy.

2. Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return must be initiated within 14 days from the date of purchase.
  • The item must have been purchased directly from Parchware's official website.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at Info@parchware.com to request a return authorization.
  2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  3. Wait for our customer support team to provide you with further instructions and a return shipping address, if applicable.
  4. Package the item securely, including all original packaging materials.
  5. Ship the item back to the provided address using a trackable shipping method. You will be responsible for the return shipping costs.
  6. Once we receive and inspect the returned item, we will process your refund or provide a replacement, as per your request and our policies.

4. Refunds

Upon successful completion of the return process and inspection of the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take 10 days for the refund to reflect in your account, depending on your bank or payment provider.

5. Exchanges

If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer support team at Info@parchware.com to initiate the exchange process. We may require photo evidence of the defect or damage to facilitate the exchange.

6. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact us at Info@parchware.com