Frequently Asked Questions | Parchware Disposable Cake Pans

Frequently Asked Questions.

01. The order

When do I receive my order?

When you place your Parchware order, the shipment date will be shown. The same delivery date will also appear in your order confirmation, so it will always match the date on the website.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

If the delivery time is longer than expected, you can cancel part or all of your order by contacting Parchware customer service. They will process the cancellation, and the purchase amount will be refunded to your account within two business days. Once an order has been shipped, it cannot be canceled.

When will I receive the invoice for my order?

After paying for your Parchware order, you won’t automatically receive an invoice. If you’d like one, you can get it in two ways. First, log in to your account on our store, where you can view your orders and download the invoice.

02. Shipment

When do I receive my order?

When you place your Parchware order, the shipment date will be shown. The same delivery date will appear on your order confirmation, so it will always match the website.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

If the delivery time is longer than expected, you can cancel part or all of your order by contacting Parchware customer service. They will process the cancellation, and your refund will be issued within two business days. Once an order has shipped, it cannot be canceled.

When will I receive the invoice for my order?

After paying for your order, you won’t automatically receive an invoice. If you need one, you can obtain it in two ways. First, log in to your account on our store to view your orders and download the invoice.

03. The order

When do I receive my order?

When you place your Parchware order, the shipment date will be shown. The same delivery date will appear in your order confirmation, so it will always match the date on the website.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.

When will I receive the invoice for my order?

When you have paid for your Parchware order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

04. Returns, exchanges and complaints

When do I receive my order?

When you place your order, the shipment date will be shown. This same delivery date will also appear in your order confirmation, so the shipping day will always match the one displayed on the website.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

When will I receive the invoice for my order?

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

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